Shipping policy

Shipping Policy

Last updated: 24 July 2026

Tommy_Cards ships orders from Victoria, Australia. We currently deliver within Australia and to selected international destinations.

Order Processing

In-stock orders are normally processed within 1–3 business days, excluding weekends and Victorian public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available. Processing and delivery estimates may be extended during new releases, promotions and peak periods.

Shipping Within Australia

Our current domestic shipping rates are:

  • Standard Shipping: AUD $10
  • Express Shipping: AUD $15
  • Free domestic shipping on orders of AUD $300 or more

Available shipping methods and the final shipping cost will be displayed at checkout.

Delivery times shown at checkout or provided by the carrier are estimates and are not guaranteed. Remote locations may require additional delivery time.

International Shipping

International shipping is available to selected countries for AUD $20. Availability will be confirmed after entering your delivery address at checkout.

International delivery times vary depending on the destination, carrier and customs processing. Import duties, taxes, customs fees or other charges imposed by the destination country are not included unless expressly stated at checkout and are the customer’s responsibility.

Customers are responsible for confirming that the products can legally be imported into their destination country.

Pre-Orders

Products marked “PRE-ORDER” are not currently ready for dispatch. Any release or arrival date shown on the product page is an estimate and may change due to manufacturer, supplier, freight or customs delays.

If an order contains both in-stock and pre-order products, the entire order will normally be dispatched when all items are available. To receive in-stock products earlier, please place separate orders or contact us to arrange split shipping. Additional shipping charges may apply.

If a pre-order is materially delayed or cannot be supplied, we will contact the customer with the available options.

Address Changes and Returned Parcels

Customers should check their shipping address carefully before submitting an order. Contact us as soon as possible if an address needs to be changed. We cannot guarantee that changes can be made once an order has entered processing or has been dispatched.

If a parcel is returned because of an incorrect or incomplete address, refusal to accept delivery, or failure to collect it, additional shipping charges may apply before it is sent again. This does not apply where the return was caused by our error.

Delayed or Missing Parcels

If tracking has not updated for an extended period or a parcel appears to be missing, please contact us with your order number. We will investigate the shipment with the carrier and provide an appropriate resolution based on the outcome and applicable consumer law.

Damaged Orders

We pack orders carefully to help protect collectible products during transit. If an order arrives damaged, please contact us as soon as reasonably possible and provide:

  • Your order number
  • Photos of the shipping box and label
  • Photos or video showing the damage
  • Photos of the internal packaging and affected products

Please retain all packaging while the matter is being investigated.

Requests for prompt photos help us lodge a carrier claim, but they do not limit any rights available under the Australian Consumer Law.

Australian Consumer Law

Nothing in this Shipping Policy excludes or limits any rights or remedies that cannot be excluded under the Australian Consumer Law.

Contact Us

For shipping questions, please use the Contact page on our website or reply to your order confirmation email.