Refund policy

Last updated: 12 August 2026

This Refund Policy applies to purchases from Tommy Cards. It is designed for trading cards, sealed products, collectibles and pre-order items.

Change-of-mind returns

We may accept a change-of-mind return if you contact us within 7 calendar days after delivery and we approve the return before it is sent back.

To be eligible, the item must be unopened, unused, in its original condition and still fully factory sealed. Tamper seals, shrink wrap and other original packaging must be intact. You must also provide your order number or other proof of purchase.

Opened booster packs, booster boxes, decks, mystery or blind products, and any other item containing randomised contents are not eligible for change-of-mind return. Pull results, card rarity, collation and random product contents are not product defects.

Approved change-of-mind returns must be sent using tracked shipping. The customer is responsible for return shipping, and original shipping charges are not refundable. We will inspect the item before approving a refund. Do not return an item without contacting us first.

Wrong, damaged or faulty items

If you receive the wrong item, an item damaged in transit, or an item that may be faulty or materially different from its description, contact us as soon as possible. For shipping damage, please keep the item and all packaging and provide your order number, clear photos of the product, the shipping label and the outer packaging. An unboxing video may also help us assess the issue.

We may need to inspect the item or request further information. Where a claim is confirmed, we will provide the remedy required by the Australian Consumer Law, which may include repair, replacement or refund depending on the circumstances. We will cover reasonable return shipping costs when the item is confirmed to be incorrect, damaged or faulty.

Pre-orders

Release and arrival dates shown for pre-order items are estimates and may change because of manufacturers, distributors, freight providers or other circumstances outside our control.

Any deposit, scheduled balance payment and payment date disclosed on the product page or at checkout forms part of the pre-order terms. A change-of-mind cancellation may be declined after stock has been ordered or allocated specifically for your order. Custom, private or specially sourced pre-orders are not eligible for change-of-mind cancellation unless we agree otherwise.

If Tommy Cards cannot supply a pre-order, we will cancel it and refund all amounts paid for that item. If a pre-order is materially delayed, we will provide an updated estimate and the options available in the circumstances. Nothing in these pre-order terms limits rights that cannot be excluded under the Australian Consumer Law.

Refunds

If a refund is approved, it will be issued to the original payment method. Your bank or payment provider may take additional time to process and display the refund.

Gift cards are not refundable for change of mind. Sale pricing does not reduce your rights where a product fails to meet a consumer guarantee.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Contact us

To request a return or report a problem, contact Tommy Cards through our Contact page or the WhatsApp button on our website. Please include your order number and a clear description of the issue.